Frequently Asked Questions

Most items ship within one business day of cleared payment barring any kind of crazy weather, hazardous driving conditions, power outages, etc. If there will be any delays in shipping, we will contact you. In general, if a particular product will not ship next day, it is noted on the product page.

Orders ship Monday through Friday, excluding weekends and holidays. Orders received on weekends or holidays, will ship the next business day - excluding pre-ordered items.

Pre-order products are signified on the product's page with "Pre-Order" instead of "Add to Cart".

Our embroidery products are custom-made and are very time-intensive to create in order to ensure the finest product. Only a few items of each product are kept on hand. In the event that a product is sold out, we do accept pre-orders. It may take up to 2-4 weeks to fulfill your order, depending on availability of raw materials and the number of orders received.

The majority of orders ship via USPS. Other forms of shipping are possible depending on the situation. Please be advised that once an item ships, it is under the control of the carrier. All items ship with a tracking number and require signature confirmation to ensure safe arrival of your order.

We offer a 30 day return policy for all products. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return an item, please contact us at support@embroideryoutpost.com and send the item to:

Embroidery Outpost
P.O. Box 173
Dunning, NE 68833

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 days. 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted.

If you've done all of this and you still have not received your refund, please Contact Us.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@embroideryoutpost.com and send your item to: 

Embroidery Outpost
P.O. Box 173
Dunning, NE 68833

You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

We do not sell or share your contact information with third parties other than to fulfill your order. Please view our Privacy Policy for full details.

We are open 9 AM - 5 PM Central time Monday through Friday, excluding major holidays.

We are closed Saturdays and Sundays, as well as the following major holidays:

• New Years Day
• Memorial Day
• Independence Day
• Labor Day
• Veteran's Day
• Thanksgiving (Thursday and Friday)
• Christmas Eve Day
• Christmas Day

You may reach us in several ways:

Telephone: 1-800-437-1904
Email: support@embroideryoutpost.com
Contact Form

Embroidery Outpost set up shop in 2017. We initially only provided unique embroidery wall art. However, over time we have expanded to provide our customers with vintage, out-of-print, and hard-to-find cross stitch and embroidery kits, as well as charts and patterns. We carry hundreds of products, including many of the major manufacturers including Dimensions, Janlynn, and Lavender and Lace. Our products are perfect for Christmas or wedding gifts, as well as many other special occasions.

We are constantly on the lookout for new products, so check back often!

Our embroidery wall art is made using high-quality cotton fabric. Designs are created using high-quality threads that will last a lifetime with proper care. Care instructions are included.

Hanging your embroidery wall art is simple. We've done all the hard work for you! Framed items include a wire on the back. To hang either hooped or framed pieces, you simply need to put a small nail or a picture hook on your wall and hang your item. It's that easy!

Unfortunately, at this time our embroidery wall art can not be personalized.

However, we do have a wide selection of personalized cross stitch kits, personalized embroidery kits, and personalized cross stitch patterns for any occasion, such as wedding cross stitch and birth announcements.

Wh the proper care, your new embroidery wall art can last a lifetime!

• Always keep out of direct sunlight! The sun’s rays can fade the embroidery thread, fabric, and lace over time.
• If your item becomes soiled, blot it with a damp cloth moistened with water.
• Do not use any type of cleaning solvent as this may damage the fabric and thread.

If you have any questions about how to care for your embroidery wall art, please contact us and one of our customer service representatives will be happy to assist.

With proper care, your framed embroidery wall art will last a lifetime!

Always keep out of direct sunlight! The sun’s rays can fade the embroidery thread and fabric over time.

To clean the acrylic glass, use a clean, soft, lint-free cloth. A micro-fiber cloth is recommended.

Do not use dry or gritty cloths as they may cause surface scratches and create a static electric charge on the surface.

Spray a small amount of ammonia-free cleaner onto the cloth.

Do not use acrylic cleaning sprays, kitchen scouring compounds or solvents such as acetone, gasoline, or lacquer to clean acrylic.

Press the cloth against the acrylic and clean in round, circular motions.

If you have any questions about how to care for your framed embroidery wall art, please contact us and one of our customer service representatives will be happy to assist you.

This is a common question. We carry new, old stock. We specifically look for vintage, hard-to-find, or out-of-print cross stitch, embroidery, and needlepoint kits for our customers. Products can be from the 70s, 80s, or 90s, so they have been around for a while. As such, these products have at one time been part of another store's inventory, so they may have pricing stickers on the exterior packaging. These stickers in no way mar the product contents.

Rest assured that the staff at Embroidery Outpost meticulously inspect each item before offering it to our customers. Any products that contain stains on the fabric, have been opened, or have any type of damage are discarded.

If you have any questions about a specific product you are considering purchasing, please feel free to Contact Us. And if after you receive an item and you are not happy for any reason, please let us know and we can arrange for a return.

At this time we only sell complete kits. If you are missing fabric, thread, etc. from a kit you previously purchased, our only recommendations are to repurchase the kit or to purchase your missing materials from another source, such as Hobby Lobby. We cannot open a kit from our inventory to replace materials from your kit.

If you have any questions, please feel free to Contact Us.